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Ian McChesney

Hi all
Sarah makes a really good point about how unethical it is for the retailer to give a ridiculously high estimate of use, which could then be a major reason why a household cannot pay the bill on time and gets landed with a penalty payment.

Panapa, if you wouldn’t mind, I’d like to make a general enquiry to contacts I have at the Electricity and Gas Complaints Commissioner about what redress customers have in this situation (I won’t use any of the details of your client)? I just think it would be useful for us all to know.

Also, it seems like this is the ideal house for an energy efficiency makeover. Is this something the house owners will be open to? (I realise EnergyWise energy service provider options may be a bit thin on the ground way up on the East Coast)